39T support

Help with your managed service.

Report a fault, request a change or contact the team about an existing 39T service.

Call support

Use the support number supplied with your service or call our main team.

Include the business name, site, affected service, symptoms and a contact number.

Tell us when the issue started, who is affected and whether any equipment has changed.

Before contacting support

Good fault information helps the team identify the correct service and investigate more quickly.

Business name, address and the 39T service affected.

One user, one area, one tenant or the whole premises.

Power loss, cabling, new equipment, building work or configuration change.