Complaints

39T aims to deal with concerns fairly and promptly.

How to complain

Email support@39t.co.uk or call 01279 249 966. Include your business name, contact details, affected service, a clear description and the outcome you are seeking.

What happens next

The team will record the complaint, review the relevant account and service information, and respond with the next steps. More complex issues may require information from network or service suppliers.

Escalation

Any applicable formal escalation or alternative dispute resolution route depends on the service and contract. The team will provide the relevant details where required.